Sears Service Center Reviews and Complaints

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Sears Service Center Reviews

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  • Sears broken dryer



    Having exact same problem, except my Samsung dryer is barely a year old. Had to wait four days for a Sears service technician to come, and then he told me a new belt had to be ordered which will take at least a week to arrive. Her said he has asked Sears to give him 2-3 belts to have on his truck since this repair issue is so common. . . .but they will only give him one and he always uses it immediately. So now we have company coming and. . . . too bad Samsung/Sears customer! At least I know not to buy another Samsung dryer. . . an expensive lesson as my %u201Chigh tech%u201D dryer was... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    abuelack's Picture   abuelack    0 Comments   Comments
  • Sears Service Center



    I have granfathered whole house MA and scheduled serveral products for MA checks on May 30th. In the mean time my refriderator went out so called back and they tell me I already have service scheduled that I can't get this serviced item until then. Monday and yesterday some lady called and said that Sears would be out to service my side by side tomorrow and go ahead and do MA checks on freezer and mini friges. today TH May 24th between 1-5pm. Guess what no one showed up and I called and they said not in the system. I am scheduled for next TH May 30th. and they refused to even try to... More...
    (Miscellaneous)
    Angelah1012's Picture   Angelah1012    0 Comments   Comments
  • Riding Lawn Mower Repair



    Today ur tech was to show up and repair my mower, he called me and was gone after I answered after the 3rd ring. I called him backasap, no answer! I look out my garage window and seeing turning around in mu neighbors driveway! Again, I try calling, no answer, voice mail, I say I'm home, I'm home ... I call Sears cust.Service and the girl says he had called in and said he couldn't find my house ! I saw him in his Sears white van w/Sears on the side !! No GPS /// Now I have to wait another 2&1/2 weeks for someone to come back. I have already waited 10 days thus far !!... More...
    (Repair Services)
  • Sears let down again !!



    After calling Sears and getting a repair date(9/1/11) and time 10 days ago to fix my still under warranty riding lawn mower ... Today the tech calls, i answered it after the 3rd ring but he had already hung up ! I call him back asap and still no answer, voice mail, I tell him I'm home, I'm Home. As I'm looking out of my garage window, I see him backing out of my neighbor's driveway, again I'm calling him .. no answer. By the time I get to the driveway, I see him going down the street, I keep calling him... I go inside and call sears service line asap and get a girl... More...
    (Repair Services)
    Ranglanc's Picture   Ranglanc    0 Comments   Comments
  • Lawnmower



    My experience with getting a lawn mower repaired has been dreadful. After the second taime of taking the lawnmower to the local mall, I found they only pick up lawnmowers in need of repair once a week and return once a week. The lawnmower is sent to another state for repair. The lawnmower was leaking gas. The repair service said I was overfilling the gas tank. The gas was leaking out after the lawn had been mowed--not when filling the gas tank. After the third attempt to get it repaired correctly, new parts were put on. Voila the lawnmower worked. However, mowed the lawn and had to... More...
    (Repair Services)
    10ant's Picture   10ant    0 Comments   Comments
  • Lawn tractors



    My name is Terri Hays, I purchased a Lawntractor from the Sears store in Bowling Green Ky July of 2009. I am very very very disappointed in Sears. I have had the tractor worked on three times this summer. First time was when the rear-end of the tractor came apart from the frame of the tractor. Second time the front tires bowed out and two new steering arms were to be replaced. Third time the soleniod for the starter, two idler pulleys and all new belts had to be replaced. I am concerned that a lawn tractor that came from the manufacturer in this state of coming apart at the seams was... More...
    (Shopping, Chain Stores)
    haysterri's Picture   haysterri    0 Comments   Comments
  • Sears Kenmore Elite reviews



    I have a less than 3 year old top-of-the-line Kenmore Elite Refrigerator/Freezer. On June 1, 2010, I noticed that both compartments were not cooling properly. I placed a call to Sears Repair and was given an appt. a week later. Upon arrival to my home, the repairman opened the door of my freezer, saw that ice was in the bin and closed the door and said there was nothing wrong with my unit. He left within 5 minutes after charging me $65 for the service call. I immediately purchased thermometers for both compartments and within 24 hours it became clear that the unit was measuring 20... More...
    (Repair Services)
    cclaird's Picture   cclaird    0 Comments   Comments
  • Abysmal Service



    On 6/1/10, Tuesday, I called for service because my washer was leaking again. My complaint is that I felt that the washer's leaking hose problem is the same problem I called about previously, on 3/18 and which should have been discovered during the 3/26 visit while the washer was still under warranty (which expied on 4/1/10). I feel that I should be refunded for the service and labor charges. This complaint about Sears Home Service is valid and still on-going; it's much too long and exasperating to detail here. I just want everyone out there to know that these folks have... More...
    (Repair Services)

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